Frequently Asked Questions

  • Becoming a member is easy!  Simply fill out our online form. We notify Suburban of our new members every Monday.

  • Our membership price structure is as follows:

    $39 per fill location.  

    **An example of multiple locations at the same delivery location would be: 1 fuel oil for heating, 1 propane tank for cooking.  In this case your membership dues would be $78 annually.

    Our membership calendar runs from June 1 to May 31.  Membership status must be renewed each year in order to stay current.

  • We only work with Suburban Propane - this includes for fuel oil too. If you do not currently use Suburban, you need to switch your service over to them in order to receive our pricing. There is no additional cost to do this.

  • Switching fuel suppliers (whether you use fuel oil or propane) is easy.  Once you submit your registration form and payment to NSG, contact Suburban to request their new customer paperwork and to schedule a safety inspection.  The safety inspection is to ensure that your system meets the minimum safety standards.  There is no charge for this inspection. If you use propane Suburban will arrange to change out your propane tank at the same time, unless you own your own tank or it’s underground.  

  • Although you have an underground propane tank, it does not mean you are locked into staying with your current supplier.  Switching suppliers should still be hassle free.  If your current supplier owns the tank buried in your yard, Suburban will make arrangements with them to assume ownership of the tank.  The suppliers handle this behind the scenes. You do not need to be involved.

  • If you use fuel oil, your tank will not be changed out; you own the tank and the product in it.

    If you have an above ground propane tank, it is most likely that your new supplier will replace your current tank with one of theirs.  Your previous supplier is required to credit and refund you for the dollar value of the gas left in your tank.

  • You want to make sure you notify your previous supplier that you have switched companies.  However you do not want to do this too soon; otherwise, it may result in an interruption of service.  Once you’ve decided to switch suppliers we recommend you contact your current supplier and request to change your deliveries to a “will call” basis. Doing so will not terminate your account with your current supplier.  It will simply stop them from coming and filling your tank automatically.  This way, should you require another fuel delivery prior to your safety inspection being completed you will be able to do so. Be sure to monitor your tank gauge until your automatic deliveries are set up with your new supplier.  Once they are, contact your previous supplier in writing to notify them that you’ve terminated services with them.  If their propane tank was swapped out by your new supplier make sure they know the tank is ready to be picked up.

  • There is typically no charge to change fuel suppliers –whether you use fuel oil or propane.  However, you want to verify this with both your current and new supplier prior to initiating the change.  If your system does not meet the company’s minimum safety standards you will most likely be financially responsible for any upgrades.

  • Anyone that lives where Suburban services can join!  Most of Vermont is included in this area, as well as areas of New Hampshire. Please ask if you have questions about your service area.

  • Suburban has a full service department, including 24 hour service.  You can contact them directly when you need service or you can contact a local HVAC service provider.

  • So long as you meet Suburbans credit terms, you can be a member and benefit from our prices. We have several members who receive fuel assistance.